Warranty policy
DAVINCI Team warrants all products bearing the DAVINCI brand/trademark that are legally sold and distributed in the Vietnamese market. If you need urgent support right now, please contact us immediately below
Table of contents
Warranty
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I. Product warranty period
| Products | Version | Warranty |
|---|---|---|
| Smart Air Quality Detector | Basic, Pro, CO2 | 12 month |
| Stove | MODEL-A, MODEL-B | 3 year |
| IOT agricultural equipment | 3 year | |
Warranty
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II. Warranty conditions
Within warranty
- Product is manufactured by DAVINCI Technology Co., Ltd.
- Product is a DAVINCI brand product that is legally sold in the Vietnamese market
- Product is defective due to a technical fault of the manufacturer
- Product warranty is still valid
Outside the warranty
- Product is out of warranty
- Product damaged due to accidents or natural disasters
- Product invaded by insects and pests
- Improper operation that leads to equipment damage
- Using the wrong voltage, replacing batteries or repairing yourself
- Product is damaged by water
Cases of loss of warranty
- Customers repair the product at their own discretion within the warranty period
- Product is repaired by a third party other than DAVINCI Team
- Unauthorized removal or attachment of accessories or external features that have not been provided or authorized by DAVINCI Team
Warranty
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III. Repair/replacement of defective product
For cases where products with warranty defects, please send the product to the warranty address of DAVINCI Technology Co., Ltd. Before sending the product, please contact the team so that the company can advise you according to the condition of the product and the quickest solution.
Product warranty information
- Recipient: DAVINCI Technology Co., Ltd.
- Address: Floor 9, 97-99 Lang Ha Building, Dong Da District, Hanoi
- Phone number: +84-989286578
Service
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I. Out-of-warranty repair
For cases where products that have expired warranty but unfortunately encounter damage, DAVINCI Team has a repair cost support service for users as follows:
| Condition | Level of support |
|---|---|
| 3 months after warranty expires | 30% replacement cost |
| 6 months after warranty expires | 20% replacement cost |
| 1 year after warranty expires | 10% replacement cost |
Service
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II. Trade-in
For customers who have purchased and are using DAVINCI products, when the company announces the launch of a new version of the product you are using, you can choose to TRADE-IN with a 50% discount.
- Register your information to receive notifications of the latest products Register
Service
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III. Register for a trial
7-day trial program
For DAVINCI's Premium Induction Cooktop products, both MODEL-A and MODEL-B, we are offering a 7-day FREE trial service for customers living and working in Hanoi.
The cost of transportation, installation, and trial is all covered by the DAVINCI Team. After the trial period ends, if you like our product, you can register to buy it with a 5% discount. In the event that the trial period ends and you are not satisfied with the product, the DAVINCI Team will remove and return the product.
JOIN THE PROGRAM
DAVINCI Technology Co., Ltd. Thank you!
Copyright ©2016-2023 DAVINCI All Rights Reserved
DAVINCI Technology Co., Ltd.
Address: Floor 9, 97-99 Lang Ha Building, Dong Da District, Hanoi
Phone number: +84-989286578
Email: tri@davincix.vn
